To help us provide the best possible service, we may collect and maintain certain information regarding, for example billing and delivery information in accordance with the Data Protection Act. We protect and enforce the confidentiality of this information very strictly. However, from time to time we would like to be able to pass your information to carefully selected third parties that offer products or services that we have identified as likely to be of interest to you. We will only do this if you have opted-in to receive such communications, for example when you completed a data capture form or placed an order with us.
We require a certain amount of personal information from you when you do any of the following:
- Place an order
- Request a brochure
- Make an enquiry
- Register your warranty
- Subscribe to our newsletter
With regards to this personal information, we promise:
- To make the request for information necessary and relevant
- To protect the storage of and access to such information
- Not to keep your information for longer than necessary
In return we ask you to provide accurate information and inform us of any changes to your personal information to keep our records up to date. With your permission, from time to time we may use your information to update you on new products, special offers and competitions. If you wish to be removed from our mailing list then please let us know.
You have the right to know what information we have about you, how it is collected and stored. You may also request for your personal information to be deleted from our records or to check that it is accurate and up to date.
To ensure the highest level of security when using our website especially when purchasing online we use a secure server which uses Secure Socket Layer (SSL) technology, this ensures that your credit/debit card transaction and personal details are completely secure. This is shown by the 'closed padlock' symbol at the bottom of the browser window or the 's' that appears after the http in the browser address bar. Each order is processed through a fraud checking system as well as authentication process before it is confirmed.
When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number and name and address. Encryption turns the information you enter into bits of code which are then securely transmitted to us over the Internet.
We advise that you do not send orders via email, as we cannot guarantee any secure transmission of details via this method. If you are still unsure about our secure online payment feel free to place your order by phone on 0845 606 8877 (9am-5pm Monday-Friday). We cannot be held liable if an event beyond our control results in loss to you.
When you place an order on the website and enter your name and details, you will become a recognised user, and we will send a cookie to your computer. They do not contain any personal information about you and cannot be used to identify an individual user.
They help us to recognise you when you visit the website. By using cookies, we can make your online experience more efficient. For example, they allow you to store your chosen items in your shopping basket, without losing them between visits, and to make the checkout process faster by having your card and delivery details ready to use.
You can choose not to accept cookies by changing the settings in your Internet Browser however this may cause some web pages not to function properly and may refuse you access to certain services.
By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian. We do not sell products to children, but we do sell children's products for purchase by adults.