Delivery

DELIVERY METHODS

Free standard delivery on orders over £75

All orders of £250 or more to the UK are despatched via FedEx next working-day delivery to guarantee delivery the next working day (excluding weekends). See more information about next working-day deliveries in the section below.

All orders of £249.99 or below to the UK are sent via Royal Mail Recorded Signed For which means you'll receive your order within 3 - 11 days (excluding Sundays).

All deliveries require a signature. If nobody is at the delivery address, the delivery driver will leave a card with a telephone number on for you to make alternative arrangements. Orders are fully insured by us whilst in transit with Royal Mail or FedEx.

 

NEXT WORKING-DAY DELIVERY TIMES & DELIVERY CONFIRMATION

Despatch and delivery times of UK next working-day orders: Your order will be delivered any time between 9am-6pm on the following working day (Monday to Friday) if you place your order before 4pm between Monday and Thursday and your item/s are in stock.

Unfortunately, it is not possible to specify a delivery time.

Orders placed before 4pm on a Friday will be delivered on a Monday (excluding bank holidays).

We endeavour to deliver all parcels within the required timescale, however if there are circumstances beyond our control, this may not always be possible.

Confirmation of UK next working-day deliveries: Please note that our next working-day delivery service is provided by FedEx who use a track-and-trace method to confirm receipt of delivery. Unlike Royal Mail, FedEx does not show the signed signature on proof of delivery, only the name of the person who has accepted the parcel and signed for it.

 

UK DELIVERY TIMES

For full delivery times, please refer to the table below. (Please note, during very busy periods we may not always be able to despatch your order on the same day. See Despatching Your Order, below, for more information and be sure to upgrade your postage to FedEx next working-day delivery if your order is urgent.)

 

Order Placed £249.99 and less £250 and more
Mon-Thurs, before 4pm 3-10 days (exc. Sun) Next working day (exc. weekends)
Mon-Thurs, after 4pm 4-11 days (exc. Sun) 2 working days (exc. weekends)
Friday, before 4pm 3-10 days (exc. Sun) Monday
Friday, after 4pm 5-12 days (exc. Sun) Tuesday
Sat & Sun, anytime* 4-11 days (exc. Sun) Tuesday
* Saturday delivery is dependent on whether Royal Mail offer a Saturday delivery in your area

 

INTERNATIONAL DELIVERY PRICES & TIMES

All orders to non-UK countries are charged £25 and are posted by FedEx International.

 

International Delivery Times
Europe Approx. 5 working days
USA, Canada and rest of the world Approx. 5 working days

 

DESPATCHING YOUR ORDER

If you place your order before 4pm on a working day and your item is in stock, we will endeavour to despatch your order on the same day. During very busy periods however, your order may be despatched the following working day.

Your credit or debit card is charged when you place your order.

Jewellery items in the same order are grouped for postage. The order is only posted once all the items become available (are in stock). You can order items separately if you require quicker delivery.

 

DELIVERING YOUR ORDER

A signature is required on delivery. If nobody is at the delivery address, the courier will leave a calling card with details for you to make alternative arrangements to retrieve your parcel.

FedEx deliveries that are not rearranged by you within 5 working days are sent back to us. Additional postage charges will apply. Re-deliveries or pick-up from depot are available to arrange online, with further details available on the calling card.

FedEx do not deliver on weekends, and Royal Mail do not deliver on Sundays.

Please note that FedEx use a track-and-trace method to confirm receipt of delivery. Unlike Royal Mail, FedEx does not show the signed signature on proof of delivery, only the name of the person who has accepted the parcel and signed for it.

 

PACKAGING

We realise the importance of creating the right first impression. Each piece is hand-picked in our branded presentation boxes and will arrive in an anonymous bag, with no Lucinda King branding.

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