You can only return an item if:
they are not a pair of earrings or an item which has been engraved (both are non-returnable);
you are returning it undamaged and unworn in its original packaging.
you are returning it because of a manufacturing fault within two years from the day of purchase.
Before going any further, it would be worth reading more about returns, refunds, exchanges and repairs. Don’t worry, it’s not lengthy or full of legal jargon, and by reading it you’ll be able to find out exactly what options you have.
If you’ve found out you can return your item, click the “Yes, my item can be returned” button below, where you’ll be taken to the next page to search for the item you want to return.