We are committed to protecting your privacy. The personal information you give to us is only used by Lucinda King, and is never shared with third parties.

When you place an order, we need to know your name, billing address, e-mail address, delivery address and credit/debit card details. This allows us to process and fulfil your order and enables us to contact you regarding the order. To fulfil your order, your delivery address will be given to our courier, Royal Mail.

Lucinda King uses your email address to contact you about your order, your online account or to respond to an enquiry. From time to time, we may update you on new items, special offers and competitions but only with your permission.

We would only disclose your information if required by law, court order or in circumstances where it is judged to be in good faith belief that disclosure is otherwise advisable.

By using this site, you consent to allow all the above uses of your data. We reserve the right to make changes to this policy from time to time as necessary. Your continued use of this site following the posting of any such changes to these terms will mean you accept the changes.


This website uses a ‘session cookie’. Your computer is allocated a random ID number by our web server for the duration of your visit. Session cookies allow you to store your chosen items in your shopping basket, without losing them, and to make the checkout process faster by having your delivery details ready to use.

The session cookie is only active while you are connected to and is instantly removed from your computer when you close your browser window.


HTTPS is a secure version of the Hyper Text Transfer Protocol (http) and ensures secure e-commerce transactions, such as online orders. 

When you connect to a website via HTTPS, the website encrypts the session with a digital certificate which scrambles any information that is exchanged between your computer and the website. This keeps your information safe from hackers. 

You will see an ‘s’ after the http and a ‘closed padlock’ symbol in Firefox and Internet Explorer next to the address bar. The address bar itself will also turn green.


We use Extended Validation SSL Certificates so that browser can clearly identify our organisational identity.

You can verify this information for yourself by clicking on the padlock symbol in Internet Explorer or the green tab near the address bar if you are using Firefox or Chrome.

The vetting process for an Extended Validation SSL Certificate is more extensive than for any other type of security certificate.

It verifies our identity, the validity of any data requests and the overall legitimacy of our business.

The certificate is issued by Thawte, a global authority providing extended validation SSL certificates and online security trusted by millions around the world.

Don’t send orders via email

It is impossible for us to guarantee any secure transmission of details through email. If you do not wish to order through our website, you can always phone us on 0844 822 6139.

If you’re still worried about security over the internet

Please contact us by phone on 0844 822 6139 and we can put you through to our IT department.